What it is?
The system is able to fully support the business process of food processing on delivery.
How does it work?
- The operator either receives the order by phone and enters it into the system or confirms the order received from the site.
- He sends it to the selected point. The point is automatically selected depending on the delivery address and its distance from the preparation points.
- The kitchen receives the order and executes it.
- Then it is passed on to the driver. The driver is assigned automatically depending on employment or forced by the operator.
- The driver sees the order and carries it to the client.
- The client receives the order, and the driver notes that the order has been delivered.
- The system records the entire time of the order at each stage.
- The system builds analytics.
The system can do a lot of smart things:
- Distribution of orders by points
- Analytics, reports, charts
- System of discounts for regular customers
- Black Lists of Unreliable Buyers
- Order history
- Tips when filling out
- Differentiation of user rights
- CRM
In fact, this system is the first version of the deliveryCRM system that we offer.